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Manage relationships with licensees, once established in Media City, supporting them throughout their journey with administrative and business development aspects, resolving any emerging issues and ensuring a positive experience through effective collaboration with other MCQ departments.
Build and manage relationships with licensees once they have set up in Media City, acting as the main point of contact.
Develop a “trusted advisor” relationship with licensees, providing support throughout their journey in Media City.
Assist with setup and ongoing support, including obtaining and renewing licenses and providing governmental administrative support.
Support prospect licensees in setting up in Media City, obtaining licenses, and becoming operational by coordinating with the licensing team and other relevant functions.
Coordinate with other relevant functions to ensure that incentive offerings and agreements with licensees are timely delivered and executed for both parties.
Provide ongoing support during the post-licensing journey, such as leasing office space and media facilities, managing fit-outs and offering administrative services.
Facilitate local business opportunities by organizing meetings and collaborations with local stakeholders.
Proactively address and resolve arising issues and challenges, escalating as necessary.
Ensure that Media City’s value proposition is efficiently communicated to licensees and tenants, coordinating with other relevant functions.
Support in maintaining Media City’s base of licensees, including developing retention policies and processes.
Collect feedback from key accounts and ensure the input is communicated to relevant functions to enhance MCQ’s value proposition and licensee management practices.
Design methods and tools to capture, measure and report customer experience.
Minimum of 10 years of experience in similar roles in large companies, of which at least 4 years are in leadership roles.
Previous experience in the media sector or free zones in Qatar is highly desired.
